Bank of Maldives has announced the appointment of the bank's new Director of Customer Service, Gulnaz Mahir.
In a press statement released on Sunday, the country's national bank stated that Gulnaz holds a Master’s degree in Economics and Finance from the University of Bristol, UK and has over 13 years’ experience in the field of customer experience management, digital transformation and revenue management.
Prior to her appointment, Gulnaz was Head of Customer Care at telecommunication company Ooredoo Maldives.
Tim Sawyer, CEO and Managing Director of Bank of Maldives stated that Gulnaz's appointment is part of the banks strategic efforts to enhance customer experience.
I am delighted to welcome Gulnaz to the Bank as we drive forward with our strategic focus on enhancing customer experience. The newly created position of Customer Service Director reflects the commitment of the Bank to improve service standards; and with her strength and experience in the field, I am confident Gulnaz will make a positive contribution to the BankTim Sawyer, CEO and Managing Director of Bank of Maldives
Bank of Maldives is the largest bank in the country with a 99% local staff base.
