Research needed to identify ways to enhance employee performance: CSC President
The fifth Civil Service Conference has commenced with over 300 participants, aiming to strengthen public services and enhance staff professional development. The conference will feature the presentation and discussion of 18 research papers focused on streamlining services through technology and improving administrative governance. Additionally, the new Civil Service Action Plan, which outlines the strategic roadmap for the next five years, was officially launched during the ceremony.
President of the Civil Service Commission, Mohamed Mujthaz, delivers his address at the Civil Service Conference. | Civil Service Commission
The President of the Civil Service Commission (CSC), Mohamed Mujthaz, has stated that research must be conducted to identify methods for enhancing the performance and productivity of civil service employees.
The Civil Service Commission (CSC) launched its annual conference at the Social Centre on Saturday, with more than 300 participants in attendance. The conference was officially inaugurated by the Minister of Education, Dr. Ismail Shafeeu.
Speaking at the ceremony, Civil Service Commission (CSC) President Mohamed Mujthaz stated that the service is undergoing significant transformations under the "Maldives 2.0" vision, emphasizing the need for everyone to adapt to these changes. He further noted that the conference would focus on discussions regarding the enhancement of public service delivery, the integration of technological advancements, and addressing current challenges facing the sector.
Noting that the Civil Service Commission (CSC) comprises over 35,000 employees, Mujthaba highlighted that despite the large workforce, the Maldives' geographical makeup presents significant challenges in service delivery. However, he emphasized that efforts are underway to provide comprehensive services through the integration of modern technology.
Mujuthaz stated that the system must be strengthened to enhance the services of the Civil Service Commission (CSC), adding that relevant research findings will be submitted to support this effort.
He stated that these academic studies will involve the presentation and discussion of papers focused on strengthening governance, improving institutional performance, utilizing modern technology, and establishing safe working environments. He further noted that the information gathered from these studies will be fully utilized to identify the most effective approaches tailored to the specific environment and circumstances of the Maldives.
Furthermore, Muthuaz acknowledged that the Civil Service Commission (CSC) has fallen short of public expectations. He noted that the most prevalent complaints from the public include delays in service delivery, failure to answer phone calls, and negligence by staff members.
Mujthaz stated that efforts have been made to strengthen the employee performance appraisal system to address these issues, noting that further research is required to identify methods for improving work standards. He added that he remains hopeful that the findings from these ongoing studies will provide a viable solution to the challenges faced.
This year's Civil Service Conference marks the fifth edition of the event held to date. It is a biennial conference organized to further strengthen the operations and service delivery of the civil service.
A total of 18 research papers across eight thematic areas were presented at this year's conference.
The Civil Service Action Plan for 2026–2030 was officially launched during the opening ceremony of the conference. Additionally, the conference's book of abstracts was released at the event.
