With an aim to boost digital experience for customers, Bank of Maldives has introduced the digital PIN service.
The country’s national bank revealed via an announcement that customers may now set a new PIN or change their existing PINs for their debit, credit or prepaid cards “instantly” and “conveniently” through the bank’s secure internet banking platform.
This can be done without the need to request for a PIN change or to visit the bank and eliminates the process of PIN postal service for customers who are overseas, said BML.
Highlighting that the service comes as part of the bank’s digitalization roadmap which has seen the introduction of several online banking services including internet banking registration and online queuing for the first time, a delighted CEO and Managing Director, Tim Sawyer stated that the new digital PIN will “significantly improve customer experience” by eliminating the process and waiting time required for paper-based PINS.
BML continues to express its commitment to support individuals, businesses and communities nationwide, with a nationwide network of 38 branched across 20 atolls, 61 self-service banking centers, 124 ATMs, over 200 agents and a full suite of digital banking services.