STELCO to switch to smart meters amid overcharging allegations

In response to allegations of electricity bill overcharging, State Electric Company (STELCO)’s Managing Director, Hussain Fahmy, has announced that the company aims to complete the transition to smart meters for all customers by the end of September.

Fahmy took to social media platform ‘X’ to announce this, on Wednesday.

In his post, Fahmy highlighted that as part of STELCO’s commitment to modernizing services and building customer trust, final preparations are underway to install smart meters in the second phase of Hulhumalé, along with the launch of a new smart app for customers.

He added that by the end of September, all STELCO customers' meters will be converted to smart meters. With the installment of smart meters, customers will be able to view meter information and see how much electricity is used per hour, day, and week.

Fahmy went on to reveal that the biggest benefit customers will attain from this service is the ability to monitor electricity usage, pay special attention to electricity conservation, and reduce financial expenses conservation, and reduce financial expenses on electricity.

In addition to this, he stated that customers will have the opportunity to pay multiple bills at once, and the smart application will also provide the option to interact with customer service staff through STELCO Care.

Fahmy said that STELCO's most important goal, as a key partner in development, is to maintain customer trust in providing electricity services and to continue delivering a complete service using modern technology and resources that bring convenience.

He reiterated that the biggest advantage for customers with smart meters would be the ability to monitor electricity usage, pay special attention to energy conservation, and reduce financial expenses on electricity.

STELCO has moved to install smart meters and develop a customer app amid growing concerns over rising electricity bills, which many consider to be unacceptably high.

As such, June saw a notable rise in complaints from households struggling with increasingly unaffordable electricity bills.