Ooredoo Maldives has successfully established a modern contact center solution for Maldives Hajj Corporation.

Ooredoo revealed that under the agreement, it was a significant step taken to modernize the services provided to customers and to provide uninterrupted communication and quality service to pilgrims.

Ooredoo Maldives' tier three data center-based contact center solution addresses key operational challenges faced by Hajj Corporation such as high call volumes during peak seasons, lack of IT resources, and aging PBX systems.

The telecom giant has revealed that the advanced contact center features including call queuing, skill-based routing, real-time monitoring, and call recording provide Maldives Hajj Corporation with the opportunity to efficiently manage customer inquiries and maintain service quality.

Ooredoo noted that the cloud-hosted architecture ensures enterprise-grade security, maximum uptime, and centralized management. The system, designed with scalability in mind for future expansion of this operation, is also ready to integrate with CRM platforms in the future to enhance customer experience and operational efficiency.

Ooredoo Maldives' Managing Director and Chief Executive Officer Khalid Al-Hamadi highlighted that it is a great honor to support Hajj Corporation's efforts to provide full service to those traveling for Hajj pilgrimage. He said that a contact center solution has been provided that identifies the various challenges they face, ensures reliability and scalability, further strengthens the capability of customer service, and is prepared for the future.

Further, Chief Business Officer Rajesh Mehta said that this is a special solution that will help solidify the social fabric by providing a reliable one-call dial service to answer all questions of pilgrims in a robust manner.

Maldives Hajj Corporation's Managing Director Mohamed Shakeel said that the introduction of the contact center solution is a major progress in their efforts to provide continuous, robust, and convenient service to pilgrims.

The telecom giant said that such services are part of their work to be prepared for the future as a trusted partner in facilitating businesses to use technology for growth and efficiency.