Dhiraagu has encouraged all customers to use their MyAccount services as the Maldives braces for a third wave of the Covid-19 pandemic.

Dhiraagu announced all customers were requested to seek their services through online means to mitigate the spread of Covid-19 at this critical juncture, encouraging customers to opt to use their MyAccount and mobile application portals to receive services through digital means.

The services available to Dhiraagu customers through their MyAccount digital service portal include changing mobile packages, tracking usage for fixed broadband and mobile packages, settling bills. Dhiraagu advices all customers to access these services through their MyAccount online service instead of physically attending to them at a Dhiraagu customer care centre.

The telecom giant went on to note that while Dhiraagu service centers were currently open for customer needs, appointments now had to be made prior to services being issued as per the directive of the Health Protection Agency (HPA). Under new regulations, Dhiraagu can provide services to a limited number of customers at their centers every day.

Dhiraagu went on to affirm that priority would be given to new customers in issuing service appointments, and encouraged veteran users to access their customer care services through their Dhiraagu MyAccounts.

Customers can register for the Dhiraagu MyAccount service through (www.dhiraagu.com.mv/ocs).

As the Covid-19 pandemic worsens in the Maldives with more and more new cases being reported in the nation's capital, Dhiraagu has advised all customers to be cautious in following the health and safety guidelines issued by HPA at this time. Dhiraagu has assured all customers that they would be working to make their services available for those seeking them frim home by enhancing their digital service framework further for the convenience of customers.