Mithuru Chatbot: Say hello to HDC!
Improve channels of communication between citizens and HDC
The Mithuru chatbot is designed to help improve the quality of HDC\'s services
Housing Development Corporation (HDC) launched their "Mithuru" platform on Thursday, a chatbot designed to help improve the quality of services they provide by introducing new and enhanced avenues of communication between customers and their enterprise.
The chatbot will be internet-based and will use applications such as facebook messenger along with a website to disseminate information about HDC's activities to the public.
As HDC oversees the execution of essential maintenance and mega-projects in Hulhumale' City, they believe it is critical that details about their work and the services they provide need to be made as accessible as possible to the public.
HDC said that it hopes Mithuru will help strengthen their connection with communities by breaking down barriers to communication and information accessibility, making it easier for them to attend to complaints and queries to present prompt solutions.
Mithuru chatbot will be online on facebook messenger and the HDC website, where members of the public can request services and be given information on how to use them as needed.
Additionally, HDC has crafted Mithuru to be a platform for information about Hulhumale', and the chatbot will also be catering to parties interested to invest in Hulhumale' by presenting information about present opportunities and how to work through the investment process should an interest arise.
HDC is looking to provide more details about this platform as they improve the Mithuru chatbot service in the future based on customer reviews and feedback.
They hope that Mithuru will become an easy, convenient way for people living in Hulhumale' to submit complaints and work together with HDC to improve their experience in the city, and that Mithuru will be a platform that better connects the corporation to citizens and investors in the near future.
